At Tru4m Labs, we are committed to providing high-quality products and excellent customer service. If you’re not completely satisfied with your purchase, please review our refund policy below.

Returns

Due to the nature of our products, we are unable to accept returns or exchanges on items that have been opened or used. This policy ensures the safety and integrity of the products for all our customers.

If you receive a damaged or defective product, please contact us immediately at support@tru4mlabs.com. We will be happy to assist you with a replacement or refund for the defective item.

Refund Eligibility

Refunds will only be issued under the following conditions:

  • Incorrect or Damaged Items: If you receive a product that is damaged, defective, or not what you ordered, we will issue a full refund or send a replacement once we confirm the issue.
  • Order Cancellations: If your order has not yet been processed or shipped, you may cancel it for a full refund. Please contact us as soon as possible to request a cancellation.

How to Request a Refund

If you are eligible for a refund, please contact our customer support team within 14 days of receiving your order. You will need to provide your order number, a description of the issue, and any relevant photos (for damaged items) to help us resolve the matter as quickly as possible.

Once your refund request is approved, we will process the refund to the original payment method. Please note that it may take 5–7 business days for the refund to appear in your account, depending on your bank or payment provider.

Non-Refundable Items

The following items are not eligible for a refund:

  • Opened or used products
  • Products marked as “final sale” or “non-returnable”
  • Shipping fees

Shipping Costs

Shipping costs are non-refundable, except in cases where the return is due to a mistake made by us (e.g., incorrect or defective items). If you’re returning an item for a reason other than a mistake on our part, you will be responsible for the return shipping costs.

Changes to This Refund Policy

We reserve the right to update or change this refund policy at any time. If there are any changes, we will post the updated policy on this page with the new “Effective Date.” By continuing to use our services or purchasing from Tru4m Labs, you agree to the revised policy.

Contact Us

If you have any questions or need assistance with your return or refund, please contact us at:

Tru4m Labs
Email: support@tru4mlabs.com
Phone: (XXX) XXX-XXXX